Actions: Condition Node

A condition node is pretty useful in a bot conversation. Here's how.

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📌 It is used when a specific condition needs to be fulfilled between two nodes (mainly options node) for initiating the next step.

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Here's the process of using the condition node.

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⦿ Start using the options node named choice under the collect data section

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⦿ Provide buttons - know more and talk to an agent

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⦿ Choose the condition node under the actions section

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⦿ Choose button condition 1

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⦿ Fill in the variable compare condition as choice 18 (that's the previous node); Operator as contains; and in place of enter value add know more

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⦿ Similarly, you can add multiple options using + or remove them as well

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⦿ Click submit

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⦿ Create condition 2 in a similar way (watch the video for details)

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In a nutshell- The condition created is for the variable - choice 18. The condition is if choice 18 contains the know more button, the condition applies and the chat continues to the next step.

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Under know more you can use the name & email node, ask users 'may I know your name, email address?' and other basic info to collect user data. You can also give a message 'we'll get back to you' using the text node. Similarly, you can create the flow for condition 2.

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⦿ Save the flow

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⦿ Test bot